Customer Service Specialist

Frontier Design-Build is looking for a Customer Service Specialist to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This is a fully remote position open to candidates anywhere in the US.

Main duties:

• Process returns, exchanges, refunds and address changes.
• Escalate complaints that need a supervisor or another department.
• Update customer records accurately.
• Transfer calls to the right department with a warm handoff.
• Follow scripts and required disclosures on recorded lines.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.

What we're looking for:

• 2+ years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.

What you get:

The salary range for this role is $22.50-$26.00 per hour. This range reflects base salary only.

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Paid holidays.
• Life insurance.
• Weekly pay.

About Frontier Design-Build:

Clients include health systems, universities, tech companies and government agencies. Employee-owned and headquartered in Vancouver. Start time is 6:30 a.m., and crews work 10-hour days in summer.

Applications are reviewed as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Frontier Design-Build.