Customer Service Specialist

About FP Data Systems:

Every tech does a bit of everything, from printer jams to firewall rules. Dentists, insurance agents and law offices make up most of the client list.

This is a new position created as the team has grown over the last year. FP Data Systems is hiring for its operations team in Kraków. Full-time and part-time shifts available. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote position. Most of the team is in Kraków, but nobody is required to come in.

Day to day:

• Escalate complaints that need a supervisor or another department
• Call customers back on open issues within the promised timeframe
• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue
• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines
• Process returns, exchanges, refunds and address changes

Required qualifications:

• 2+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer:

• Private medical care
• Multisport card
• Stock options
• Life insurance
• B2B contract option
• Remote work allowance
• Overtime paid

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FP Data Systems.