Customer Service Specialist

Every account manager handles a full book, from quotes to renewals to claims questions. We have been writing policies for the same farms and small businesses since 1969. We started in 1969 and have grown to about 45 people.

Overview

The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. Our team is spread across 9 countries. Headquarters is in Milwaukee. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. You will need at least 4 hours of overlap with US Central time. We use Slack, Notion and Google Meet. Cameras on for team calls.

Duties

• Meet targets for handle time, quality score and customer satisfaction
• Call customers back on open issues within the promised timeframe
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department

Who you are

• 3+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What you get

Salary: SEK 1,400 - SEK 1,600 a day

• Paid time off
• Monthly payments via wire transfer or Wise
• Flexible hours
• Long-term engagement

Only shortlisted candidates will be contacted.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fox Valley Insurance Services.