Customer Service Specialist

The company:

Customers include contractors, manufacturers, institutions and government agencies. Headquarters and the largest distribution center are in Dubai.

We're looking for a Customer Service Specialist to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Our headquarters is in Dubai, and about a third of the team works remotely from other countries. This is a full-time remote role. We use an employer of record in the US, so you get a proper employment contract, not a freelance agreement. You will work Dubai business hours, Monday to Friday.

In this role you will:

• Escalate complaints that need a supervisor or another department
• Complete required training and quality coaching sessions
• Meet targets for handle time, quality score and customer satisfaction
• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone
• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system

Skills and experience:

• 3-5 years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check
• Clear speaking voice and good listening skills
• High school diploma or GED

What we offer:

Salary: $22.00 - $24.50 an hour

• Two weeks of paid leave at year end
• Co-working space stipend
• Health insurance through our employer-of-record partner
• Home office setup budget
• Company laptop

Flume Supply is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Flume Supply LLC.