Customer Service Specialist

The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. We are headquartered in Albuquerque and have been hiring remotely since 2020. We engage team members in Germany as full-time contractors. Most of our contractors have been with us for more than two years. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. You will write a lot of updates, so clear written English is important.

Essential duties and responsibilities

• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue
• Call customers back on open issues within the promised timeframe
• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud
• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction

About you

• 2-4 years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• High school diploma or GED
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us

€150 - €175/day

• Long-term engagement
• Flexible hours
• Monthly payments via wire transfer or Wise
• Company laptop

Company overview

Most deposits come from local households and businesses, and most loans stay in the communities we serve. Our branches handle everyday banking, while the loan centre in Albuquerque underwrites farm, auto and home loans. We started in 1990 and have grown to about 130 people. Most lenders have lived in the area for decades and know their borrowers.

We will only contact shortlisted applicants.

Please submit your CV in English.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Brandywine Bank LLC.