Customer Service Specialist

Finchfield Project is a small nonprofit with 20 staff and about 150 regular volunteers. Finchfield Project is looking for a Customer Service Specialist to join a small, steady team.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in the US.

Your responsibilities

Complete required training and quality coaching sessions. Document every interaction in Zendesk or Salesforce Service Cloud. Escalate complaints that need a supervisor or another department. Transfer calls to the right department with a warm handoff. Update customer records accurately.

What we're looking for

3-5 years of customer service, retail, hospitality or call center experience. Must pass a background check. Able to sit at a workstation and wear a headset for a full shift. Reliable attendance. Schedule adherence is tracked. Comfortable using multiple screens and systems at the same time. For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Job Type: Part-time

Pay: $21.50 - $25.50 per hour

Expected hours: 15 - 25 per week

Benefits:

• Weekly pay
• Employee assistance program
• Referral program
• Paid training
• Health insurance

Schedule:

• No weekends
• 8 hour shift

Experience:

• Customer Service Representative: 2 years (Preferred)

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Finchfield Project LLC.