Customer Service Specialist

Distribution centres in Montevideo Department replenish stores several times a week. Store managers run locations with 30 to 100 employees. Holiday season means some nights and weekends for everyone.

Position summary:

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fernández Comercial is hiring for its Billing team in Montevideo. Full-time and part-time shifts available. The work is on site and cannot be done remotely.

Essential duties and responsibilities:

• Explain bills and payment options and take payments over the phone
• Transfer calls to the right department with a warm handoff
• Complete required training and quality coaching sessions
• Call customers back on open issues within the promised timeframe
• Look up orders, accounts and shipping status in the CRM and order system

Required qualifications:

• 3-5 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked

Nice to have:

• Chat support experience
• Knowledge of e-commerce order systems such as Shopify

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits:

• Private health insurance
• Annual bonus
• Transport provided
• 13th-month bonus
• Staff meals

We will only contact shortlisted applicants.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fernández Comercial.