Customer Service Specialist

Entreprise Goudiaby is a top-100 general contractor with 840 employees and more than a billion in annual volume. Clients include health systems, universities, tech companies and government agencies. Weather shuts down outdoor work a few days a year.

Job summary

Entreprise Goudiaby is hiring for its Customer Care team in Thiès. Full-time and part-time shifts available. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The work is on site and cannot be done remotely.

Job duties

• Escalate complaints that need a supervisor or another department.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Notice repeat problems and report them to your team lead.
• Look up orders, accounts and shipping status in the CRM and order system.
• Answer inbound calls, live chats and emails from a queue.

Required qualifications

• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Must pass a background check.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Benefits

• Medical cover.
• Pension contribution.
• Annual leave.
• Transport allowance.
• Life cover.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Entreprise Goudiaby SARL.