Customer Service Specialist

Dentists, insurance agents and law offices make up most of the client list. Emerald Coast IT is a small IT shop: the owner, four technicians and a part-time office manager. Looking for a Customer Service Specialist who wants to stay somewhere for a while.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is a fully remote position open to candidates anywhere in the US.

Essential duties and responsibilities

• Document every interaction in Zendesk or Salesforce Service Cloud
• Notice repeat problems and report them to your team lead
• Explain bills and payment options and take payments over the phone
• Escalate complaints that need a supervisor or another department
• Process returns, exchanges, refunds and address changes

You'll need

• 3+ years of customer service, retail, hospitality or call center experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Able to sit at a workstation and wear a headset for a full shift

Job Type: Part-time

Pay: $23.50 - $27.00/hr

Expected hours: 16 - 24 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Life insurance
• Employee discount

Schedule:

• Monday to Friday

Experience:

• Customer Service Representative: 3 years (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Emerald Coast IT.