Customer Service Specialist

5,700 employees work in product, content, sales and customer success. Accessibility testing against WCAG 2.1 AA is part of every release.

The position

The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. Elmstead Learning is hiring for its Customer Care team in New York City. Full-time and part-time shifts available. This is a long-term contractor role, paid monthly in USD. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do

• Process returns, exchanges, refunds and address changes.
• Call customers back on open issues within the promised timeframe.
• Meet targets for handle time, quality score and customer satisfaction.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.
• Look up orders, accounts and shipping status in the CRM and order system.

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call center experience.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.
• High school diploma or GED.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

The base pay range for this position is $25.50 - $28.50 per hour. Actual pay depends on experience, skills and location.

What we offer

• Company laptop.
• Flexible hours.
• Paid time off.
• Long-term engagement.

Elmstead Learning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Applicants must be authorized to work in the U.S.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Elmstead Learning.