Customer Service Specialist

The fire protection division installs and inspects sprinkler systems and backflow devices. Maintenance agreements cover about 6,000 homes, with spring and fall tune-ups.

The role:

The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. Remote, open to candidates across Portugal. A quiet workspace and good internet are required.

Day to day:

• Process returns, exchanges, refunds and address changes
• Answer inbound calls, live chats and emails from a queue
• Call customers back on open issues within the promised timeframe
• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Follow scripts and required disclosures on recorded lines

Required qualifications:

• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Four 10-hour shifts, rotating weekend day

Perks and benefits:

Salary range: €660-€900 monthly

• Private health insurance
• Overtime paid
• Paid training

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Elétrica Litoral Lda..