Customer Service Specialist

Most of the year is steady work, and January to April is busy season. We prepare audits, reviews and compilations for nonprofits, construction companies and HOAs.

The position

This is a new role. The team has doubled in size over the past year. The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. Remote within the US. The team meets in Kalamazoo once a quarter, travel covered.

What you'll be doing

• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.

What we're looking for

• 2+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay and benefits

Expected salary range: $23.50 - $27.50 an hour, plus bonus eligibility.

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Three weeks of PTO to start.
• Referral program.
• Overtime available.
• 401(k) with 4% match.

EKM Certified Public Accountants is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We are unable to sponsor visas for this position.

Apply with your resume. A cover letter is optional.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at EKM Certified Public Accountants.