Customer Service Specialist

Institutional clients include pension funds, endowments and insurance companies.

Position summary:

Dunmore is hiring for its operations team in New York City. Full-time and part-time shifts available. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The work is on site and cannot be done remotely.

Key responsibilities:

• Update customer records accurately
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Transfer calls to the right department with a warm handoff

Required qualifications:

• 2-4 years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM

Preferred:

• Knowledge of e-commerce order systems such as Shopify
• Experience handling escalations
• Zendesk, Five9 or Genesys experience
• Chat support experience

Rate: $27.00 to $32.50/hr

Perks and benefits:

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• Paid holidays
• Uniforms provided

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

This position requires a background check.

We are not working with agencies on this role.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dunmore Inc..