Customer Service Specialist

About the company:

Generation includes natural gas, nuclear, wind and solar plants. We employ 8,000 people in operations, engineering, customer service and corporate roles. Line workers go through a four-year apprenticeship.

About the role:

We are adding headcount to this team, so this is a new seat. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is an in-person role at our Prague location.

Essential duties and responsibilities:

• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.
• Explain bills and payment options and take payments over the phone.

Minimum qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.

Pluses:

• Prior billing or insurance call centre work.

What you get:

Salary: CZK 48,000 - CZK 61,000 monthly

• Private medical care.
• Extra annual leave days.
• Life insurance.

Shortlisted candidates will hear from us within two weeks.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Driftcast.