Customer Service Specialist

About the job

Our audience is small but loyal: about 40,000 newsletter subscribers who actually open it. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Cotter HQ is hiring for its operations team in Los Angeles. Full-time and part-time shifts available. Remote, open to candidates across the US. Clear written English is a must, as the team works across time zones.

Notice repeat problems and report them to your team lead
Escalate complaints that need a supervisor or another department
Update customer records accurately
Process returns, exchanges, refunds and address changes
Follow scripts and required disclosures on recorded lines

About you

2+ years of customer service, retail, hospitality or call center experience
For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Rate: $22.50 - $26.00/hr

We offer health insurance, 401(k) with company match and 11 paid holidays.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cotter HQ, LLC.