Customer Service Specialist

Coralhook operates more than 200 supermarkets across Virginia. E-commerce orders are picked in store and at a dedicated fulfillment center.

About the role

We have an immediate opening for a Customer Service Specialist in Philadelphia. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. On site, Philadelphia.

Main duties

Explain bills and payment options and take payments over the phone. Follow scripts and required disclosures on recorded lines. Answer inbound calls, live chats and emails from a queue. Escalate complaints that need a supervisor or another department. Meet targets for handle time, quality score and customer satisfaction. Update customer records accurately. Look up orders, accounts and shipping status in the CRM and order system.

Required qualifications

Typing speed of at least 35 WPM. Basic computer skills (Windows, Outlook, web browsers). Comfortable using multiple screens and systems at the same time. Able to sit at a workstation and wear a headset for a full shift.

Nice to have

Knowledge of e-commerce order systems such as Shopify. Prior billing or insurance call center work. Chat support experience. Zendesk, Five9 or Genesys experience.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Salary: $23.50-$26.00/hr

What we offer

Health, dental and vision coverage starting on day one. 401(k) with company match. Paid time off. Free parking.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coralhook Corp..