Customer Service Specialist

Planning is done in RightCapital and portfolios are managed in Orion. Most clients live within an hour's drive and come in for reviews twice a year.

Role overview

The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. Remote within Portugal. The team meets in Braga once a quarter, travel covered.

Key responsibilities

• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Answer inbound calls, live chats and emails from a queue.

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.

Pluses

• Chat support experience.
• Experience handling escalations.
• Prior billing or insurance call centre work.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us

Pay: €740 - €890 per month

• Private health insurance.
• Meal vouchers.
• Remote work allowance.
• Flexible remuneration plan.
• Training budget.
• Overtime paid.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Consultoria Nunes Lda..