Customer Service Specialist

About us

We serve more than two million consumer, small business and commercial clients. Digital adoption is high, and over 70 percent of transactions now happen on mobile. We started in 1954 and have grown to about 230 people. Business casual all week, jeans on Fridays.

Our team is growing and we are hiring a Customer Service Specialist. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across Italy. Strong written English is important, since much of our work is async.

Key responsibilities

• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.
• Process returns, exchanges, refunds and address changes.
• Escalate complaints that need a supervisor or another department.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.
• Transfer calls to the right department with a warm handoff.

What we're looking for

• 2+ years of customer service, retail, hospitality or call centre experience.
• Able to sit at a workstation and wear a headset for a full shift.
• High school diploma or GED.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation and benefits

Rate: €5,700 to €7,400/year

• Private health insurance.
• Training budget.
• Remote work allowance.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Colombo National Bank S.r.l..