Customer Service Specialist

Orders are packed by hand for two carrier pickups a day, and customer emails go to whoever is free. Hobbyists in the US make up most of our customers, and many have been buying since the beginning. Our team is growing and we are hiring a Customer Service Specialist.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in the US.

What you'll be doing

• Look up orders, accounts and shipping status in the CRM and order system.
• Call customers back on open issues within the promised timeframe.
• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.

Minimum qualifications

• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Job Type: Part-time

Pay: $25.50 - $28.00/hr

Expected hours: 15 - 25 per week

Benefits:

• Paid time off
• 401(k) matching
• Referral program

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chula Vista Web LLC.