Customer Service Specialist

About the job

Our therapists set their own caseloads and schedules. The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote within Chile. The team meets in Santiago once a quarter, travel covered. You will need a reliable internet connection and a quiet place to work.

Follow scripts and required disclosures on recorded lines.
Transfer calls to the right department with a warm handoff.
Escalate complaints that need a supervisor or another department.

What you'll need

3-5 years of customer service, retail, hospitality or call centre experience.
Clear speaking voice and good listening skills.
Able to sit at a workstation and wear a headset for a full shift.
Basic computer skills (Windows, Outlook, web browsers)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

CLP 950,000 - CLP 1,050,000 per month

We offer home office equipment, private health insurance and 13th-month bonus.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Centro Médico Tapia Ltda..