Customer Service Specialist

Clients include health systems, universities, tech companies and government agencies.

Overview:

Casper Homes is hiring a Customer Service Specialist for our Laramie location. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. The work is on site and cannot be done remotely.

Main duties:

• Follow scripts and required disclosures on recorded lines
• Transfer calls to the right department with a warm handoff
• Complete required training and quality coaching sessions
• Process returns, exchanges, refunds and address changes
• Meet targets for handle time, quality score and customer satisfaction
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue

Skills and experience:

• 2+ years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)

Also helpful:

• Chat support experience

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What you get:

• Health savings account (HSA) with employer contribution
• 401(k) with company match
• Three weeks of PTO to start

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Casper Homes.