Customer Service Specialist

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded as a farmers' mutual in 1991, the company is now one of the larger mutual insurers in India. We started in 1991 and have grown to about 9,000 people. Hail season means long days for field adjusters.

About the role

The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Employment is through our payroll partner in the US. Salary is paid monthly in USD. We send you a laptop and the accessories you need on day one.

What you'll do

• Notice repeat problems and report them to your team lead.
• Update customer records accurately.
• Complete required training and quality coaching sessions.
• Meet targets for handle time, quality score and customer satisfaction.

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call center experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Typing speed of at least 35 WPM.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits

Salary range: $24.00 - $28.50/hr

• Company laptop.
• Co-working space stipend.
• Health insurance through our employer-of-record partner.
• Annual team retreat.
• Performance bonus.
• Annual salary review.
• Flexible hours.

EOE. We participate in E-Verify.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Caskridge Mutual.