Customer Service Specialist

Clients have the owner's cell number, and the owner still takes the occasional Saturday call. Started by a former school district network admin in 2014, the business has grown almost entirely through referrals. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Overview:

Burbank Data Systems is looking for a Customer Service Specialist to join a small, steady team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote position. Most of the team is in Burbank, but nobody is required to come in. Equipment is provided, including a laptop.

Main duties:

• Meet targets for handle time, quality score and customer satisfaction
• Complete required training and quality coaching sessions
• Explain bills and payment options and take payments over the phone
• Process returns, exchanges, refunds and address changes

Skills and experience:

• 3-5 years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Comfortable using multiple screens and systems at the same time
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us:

Salary: $22.00 - $27.00 an hour

• Medical, dental and vision insurance
• 401(k) with 4% match
• Paid holidays
• Life insurance

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

No recruitment agencies, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Burbank Data Systems LLC.