Customer Service Specialist

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts.

Job summary:

The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. Fully remote. You can work from anywhere in the Netherlands.

Job duties:

• Transfer calls to the right department with a warm handoff
• Process returns, exchanges, refunds and address changes
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone

Minimum qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

€17.50 - €20.00/hr

Benefits:

• Pension scheme
• 25 annual leave days
• Overtime allowance

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Briarfield Data B.V..