Customer Service Specialist

Founded as a farmers' mutual in 1928, the company is now one of the larger mutual insurers in the US. We employ 250 people across underwriting, claims, actuarial, IT and customer service.

Position summary:

The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. Fully remote. You can work from anywhere in the US.

Main duties:

• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff
• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department
• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes

What you'll need:

• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Why work with us:

The base pay range for this position is $24.00 - $26.50 an hour. Actual pay depends on experience, skills and location.

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• Paid holidays
• Overtime available
• Paid training
• Vision insurance
• $1,000 home office setup budget

Bluegrass Insurance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

No agencies or third-party recruiters, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bluegrass Insurance Agency LLC.