Customer Service Specialist

Bloomington Bank is a regional bank with over 200 branches and 108,800 employees across Illinois. Our commercial banking group lends to manufacturers, health systems and real estate developers.

The role:

The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes.

Day to day:

• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines
• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department
• Notice repeat problems and report them to your team lead

Qualifications:

• 3+ years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time

Preferred:

• Prior billing or insurance call center work
• Chat support experience
• Experience handling escalations
• Knowledge of e-commerce order systems such as Shopify

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Salary: $24.50 - $28.50 per hour

Why work with us:

• Medical, dental and vision insurance
• 401(k) with 4% match
• 11 paid holidays
• Free parking
• Vision insurance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bloomington Bank Inc..