Customer Service Specialist

About the job

We are a small community bank where the loan officer and the branch manager are often the same person. We are backfilling a position after an internal move. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. We are headquartered in Orem and have been hiring remotely since 2020. This is a full-time remote role. We use an employer of record in Hungary, so you get a proper employment contract, not a freelance agreement. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT.

Transfer calls to the right department with a warm handoff. Answer inbound calls, live chats and emails from a queue. Explain bills and payment options and take payments over the phone.

Who you are

Clear speaking voice and good listening skills. Comfortable using multiple screens and systems at the same time. Able to sit at a workstation and wear a headset for a full shift.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Rate: HUF 450,000 - HUF 550,000/month

We offer annual salary review, paid parental leave, health insurance through our employer-of-record partner, 24 days paid time off, paid sick days, wellness allowance and monthly internet allowance.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Big Sky Bank & Trust.