Customer Service Specialist

Retail stores, field technicians and customer care all report into regional operations teams.

The position:

The person in this role is relocating, so we are hiring a replacement. BHM Wireless is hiring for its Customer Care team in Berlin. Full-time and part-time shifts available. Remote, with occasional travel to Berlin (a few times a year).

Job duties:

• Process returns, exchanges, refunds and address changes.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Answer inbound calls, live chats and emails from a queue.
• Follow scripts and required disclosures on recorded lines.
• Meet targets for handle time, quality score and customer satisfaction.

Minimum qualifications:

• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.
• High school diploma or GED.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What you get:

• Company pension scheme.
• Holiday pay.
• Christmas bonus.
• Paid overtime or time off in lieu.
• Childcare allowance.
• Urban Sports Club membership.
• Flexible working hours.

We review applications as they come in.

Candidates must be eligible to work in Germany.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BHM Wireless GmbH.