Customer Service Specialist

Catastrophe teams deploy adjusters within days of a major storm.

The position

We are adding a Customer Service Specialist to our Billing team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within the US. Good written English matters here, since most updates are written.

Duties

• Explain bills and payment options and take payments over the phone.
• Look up orders, accounts and shipping status in the CRM and order system.
• Update customer records accurately.
• Process returns, exchanges, refunds and address changes.
• Follow scripts and required disclosures on recorded lines.

What you need

• 3+ years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.

Preferred qualifications

• Bilingual English and Spanish (pay differential)
• Experience handling escalations.
• Zendesk, Five9 or Genesys experience.
• Chat support experience.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Perks and benefits

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Vision insurance.
• Uniforms provided.
• Short- and long-term disability.
• Three weeks of PTO to start.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bear Creek Assurance.