Customer Service Specialist

Regional hubs in Massachusetts support dedicated fleet and brokerage operations. Founded in 2010, we now have 290 employees.

Overview:

This is a backfill for a team member who is relocating. The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. On site, Denver.

Your responsibilities:

Answer inbound calls, live chats and emails from a queue. Look up orders, accounts and shipping status in the CRM and order system. Follow scripts and required disclosures on recorded lines. Explain bills and payment options and take payments over the phone. Update customer records accurately. Call customers back on open issues within the promised timeframe.

Minimum qualifications:

3+ years of customer service, retail, hospitality or call center experience. Reliable attendance. Schedule adherence is tracked. Comfortable using multiple screens and systems at the same time. Able to sit at a workstation and wear a headset for a full shift. Must pass a background check. Clear speaking voice and good listening skills. High school diploma or GED.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay: $21.50 - $25.50 per hour

What you get:

Health, dental and vision coverage starting on day one. 401(k) with company match. Three weeks of PTO to start. Paid training. Tuition reimbursement. Flexible spending account. Employee discount.

Bayview Global Logistics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bayview Global Logistics LLC.