Customer Service Specialist

Company overview:

Customers order through counter sales, outside reps and our online portal. Since 2005, the company has distributed building materials across Agder.

About the role:

The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The work is on site and cannot be done remotely.

Main duties:

• Process returns, exchanges, refunds and address changes.
• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Follow scripts and required disclosures on recorded lines.

Required qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• Typing speed of at least 35 WPM.

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Pay and benefits:

NOK 250,000 - NOK 290,000/year

• Occupational pension.
• Five weeks of annual leave.
• Overtime compensation.
• Flexible working hours.
• Wellness allowance.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bakke Handel AS.