Customer Service Specialist

Founded in 1997 by a local physician, the practice is still independently owned. Clinic hours are 7:30 to 5 Monday through Friday, no weekends.

The Customer Service Specialist answers customer calls, chats and emails about orders, billing and account changes. Remote position. Most of the team is in San Jose, but nobody is required to come in. Good written English matters here, since most updates are written.

Day to day:

• Look up orders, accounts and shipping status in the CRM and order system
• Answer inbound calls, live chats and emails from a queue
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead
• Update customer records accurately

About you:

• 3+ years of customer service, retail, hospitality or call center experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Clear speaking voice and good listening skills

Job Type: Full-time

Pay: $22.50-$27.50 per hour

Expected hours: 36 - 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance
• Vision insurance
• Signing bonus

Schedule:

• 8 hour shift
• No weekends
• Day shift

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Anchorboard Health.