Customer Service Specialist

Our claims organization handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Commercial lines, personal lines and specialty programs are run as separate business units. Hail season means long days for field adjusters.

About the role:

Looking for a Customer Service Specialist who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in the US. We have no office requirement. You will write a lot of updates, so clear written English is important.

Day to day:

• Complete required training and quality coaching sessions
• Update customer records accurately
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Transfer calls to the right department with a warm handoff
• Look up orders, accounts and shipping status in the CRM and order system

Qualifications:

• 3-5 years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time

Preferred:

• Chat support experience
• Prior billing or insurance call center work
• Experience handling escalations
• Zendesk, Five9 or Genesys experience

Compensation: $21.50 - $25.00/hr DOE.

Pay and benefits:

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• 11 paid holidays
• Uniforms provided
• $1,000 home office setup budget

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at AG Insurance Group, Inc..