Customer Service Representative

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Headquartered in Tucson since 2002, the company now sells in 40 countries and supports customers in 11 languages. Founded in 2002, we now have 930 employees.

The position:

The Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in the US.

Your responsibilities:

• Transfer calls to the right department with a warm handoff.
• Meet targets for handle time, quality score and customer satisfaction.
• Follow scripts and required disclosures on recorded lines.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.

What you need:

• 3-5 years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.
• High school diploma or GED.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Preferred:

• Experience handling escalations.
• Knowledge of e-commerce order systems such as Shopify.
• Zendesk, Five9 or Genesys experience.
• Bilingual English and Spanish (pay differential)

Starting pay: $21.50 - $24.50 per hour, depending on experience and certifications.

What you get:

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• 11 paid holidays.

We are not working with agencies on this role.

A resume is enough to apply. Cover letters are optional.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Yeager Data.