Customer Service Representative

Our claims organization handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Willow Creek Insurance is a property and casualty insurer writing policies in 30 states through independent agents. January renewals keep everyone busy for a few weeks.

Job summary:

Our team is growing and we are hiring a Customer Service Representative. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in the US. We have no office requirement.

Key responsibilities:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately
• Explain bills and payment options and take payments over the phone
• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead

Qualifications:

• 3+ years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift

Nice to have:

• Zendesk, Five9 or Genesys experience
• Knowledge of e-commerce order systems such as Shopify
• Experience handling escalations

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Rate: $22.00 - $24.00 per hour

Why work with us:

• Medical, dental and vision insurance
• 401(k) with 4% match
• Paid holidays
• Short- and long-term disability
• $1,000 home office setup budget

Start dates are flexible, usually within a few weeks of an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Willow Creek Insurance.