Customer Service Representative

Willamette Community Hospital is a health system of 12 hospitals, more than 150 clinics and 139,500 employees. Magnet designation has been held at the flagship hospital for over a decade.

About the role

Looking for a Customer Service Representative who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers.

Key responsibilities

• Process returns, exchanges, refunds and address changes.
• Meet targets for handle time, quality score and customer satisfaction.
• Transfer calls to the right department with a warm handoff.
• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.

Required qualifications

• 3+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• High school diploma or GED.
• Typing speed of at least 35 WPM.

Preferred qualifications

• Experience handling escalations.
• Chat support experience.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Salary: $26.50 - $33.00 an hour

Compensation and benefits

• Health spending account.
• RRSP matching.
• Three weeks paid vacation to start.
• Paid sick days.
• Shift premiums.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Willamette Community Hospital.