Customer Service Representative

Readers call and email with tips, complaints and wedding announcements. Weekend and holiday shifts rotate across the newsroom.

Virginia Beach News is hiring for its operations team in Woodbridge. Full-time and part-time shifts available. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in the US.

Responsibilities

• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department

What we're looking for

• 2-4 years of customer service, retail, hospitality or call center experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time

Job Type: Full-time

Pay: $21.50 - $26.50 per hour

Expected hours: 38 - 45 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Employee discount

Schedule:

• Monday to Friday

License/Certification:

• Driver's License (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Virginia Beach News.