Customer Service Representative

We see about 60 patients a day and close for lunch from 12 to 1. Charting time is blocked on the schedule at the end of each day.

Position summary:

We're looking for a Customer Service Representative to join our team. This is a remote role. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is fully remote within the US. Equipment is provided, including a laptop.

Essential duties and responsibilities:

• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes
• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department
• Look up orders, accounts and shipping status in the CRM and order system

You'll need:

• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift

Why work with us:

Rate: $24.50 - $27.50/hr

• Life insurance
• Health insurance
• 401(k) with company match

Start dates are flexible, usually within a few weeks of an offer.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tri-Valley Family Medicine LLC.