Customer Service Representative

Trestlespring HQ is looking for a Customer Service Representative to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across Canada.

Your responsibilities:

• Follow scripts and required disclosures on recorded lines.
• Update customer records accurately.
• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.

What you'll need:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.
• Comfortable using multiple screens and systems at the same time.
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Benefits:

Salary: $21.00 - $23.50 per hour

• Extended health and dental benefits.
• RRSP matching.
• Three weeks paid vacation to start.
• Overtime paid at time and a half.

A bit about us:

Trestlespring HQ runs an online marketplace where homeowners book local handymen, cleaners and movers. We ship small changes daily rather than big quarterly releases.

Send us your resume. No cover letter needed.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Trestlespring HQ Inc..