Customer Service Representative

Toronto Interactive is a 14-person team running a niche online store for vintage audio parts. Growth has come from search and word of mouth, not paid ads.

The role

This is a newly created position. Toronto Interactive is hiring for its operations team in Toronto. Full-time and part-time shifts available. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote, open to candidates across Canada.

Your responsibilities

• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.
• Update customer records accurately.
• Follow scripts and required disclosures on recorded lines.
• Escalate complaints that need a supervisor or another department.
• Answer inbound calls, live chats and emails from a queue.
• Call customers back on open issues within the promised timeframe.
• Meet targets for handle time, quality score and customer satisfaction.

What you'll need

• 3+ years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Four 10-hour shifts, rotating weekend day

Why work with us

Compensation: $38,000 - $43,000 per year

• Home office allowance.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Toronto Interactive Inc..