Customer Service Representative

We take on a handful of clients at a time and stay with them through implementation. Utilization target for consultants is 75 percent. This is a newly created position.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across the US. You need a reliable internet connection and somewhere quiet to work.

Responsibilities:

Meet targets for handle time, quality score and customer satisfaction. Process returns, exchanges, refunds and address changes. Answer inbound calls, live chats and emails from a queue. Notice repeat problems and report them to your team lead. Document every interaction in Zendesk or Salesforce Service Cloud. Call customers back on open issues within the promised timeframe. Explain bills and payment options and take payments over the phone.

You'll need:

2-4 years of customer service, retail, hospitality or call center experience. Reliable attendance. Schedule adherence is tracked. Comfortable using multiple screens and systems at the same time. Clear speaking voice and good listening skills. Able to sit at a workstation and wear a headset for a full shift.

Job Type: Full-time

Pay: $20.50-$24.00/hr

Expected hours: 38 - 45 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Disability insurance
• Dental insurance

Schedule:

• Monday to Friday

Experience:

• Customer Service Representative: 3 years (Preferred)

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tidefield.