Customer Service Representative

Most clients live within an hour's drive and come in for reviews twice a year. We know our clients well, often three generations of the same family.

Thornworth Capital is hiring for its operations team in Los Angeles. Full-time and part-time shifts available. You can work from home anywhere in the US. We have no office requirement.

What you'll do:

• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately
• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone
• Process returns, exchanges, refunds and address changes
• Meet targets for handle time, quality score and customer satisfaction

Who you are:

• 3-5 years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• Reliable attendance. Schedule adherence is tracked

Thornworth Capital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Full-time

Pay: $21.50 - $25.00 an hour

Expected hours: 38 - 45 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Referral program

Schedule:

• Day shift

Experience:

• Customer Service Representative: 2 years (Required)

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thornworth Capital.