Customer Service Representative

We make compressors, generators and power equipment sold through distributors worldwide. We started in 1915 and have grown to about 75,000 people.

Role overview

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Thornbury Industries is hiring for its Customer Care team in New York City. Full-time and part-time shifts available. On site, New York City.

What you'll do

• Transfer calls to the right department with a warm handoff.
• Follow scripts and required disclosures on recorded lines.
• Complete required training and quality coaching sessions.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.
• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.

What you need

• 3+ years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• Typing speed of at least 35 WPM.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Starting pay: $27.00 to $30.00/hr, depending on experience and certifications.

Pay and benefits

• Health insurance.
• 401(k) with 4% match.
• 11 paid holidays.

Thornbury Industries provides equal employment opportunities to all employees and applicants.

Most hires start within two to three weeks of an offer.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thornbury Industries Inc..