Customer Service Representative

Since 1981, the company has expanded from listings into payments, shipping and seller financing. Content moderation runs around the clock, with reviewers in multiple time zones and languages. We started in 1981 and have grown to about 7,800 people. Our office has a quiet floor and a loud floor.

Role overview:

Thicketflow is hiring for its Returns team in Columbus. Full-time and part-time shifts available. Remote position. Most of the team is in St. Paul, but nobody is required to come in. Most communication happens in Slack, with short video calls when needed.

Key responsibilities:

• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue
• Update customer records accurately
• Escalate complaints that need a supervisor or another department
• Document every interaction in Zendesk or Salesforce Service Cloud

Minimum qualifications:

• 3-5 years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check
• Clear speaking voice and good listening skills

Preferred:

• Chat support experience
• Knowledge of e-commerce order systems such as Shopify
• Zendesk, Five9 or Genesys experience
• Prior billing or insurance call center work

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay range: $24.00 - $27.00 per hour. Final offer will depend on experience.

Compensation and benefits:

• Medical, dental and vision insurance
• 401(k) with company match
• Paid time off

Thicketflow provides equal employment opportunities to all employees and applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thicketflow.