Customer Service Representative

The Harborside Bed & Breakfast is a 12-room inn with 23 employees. This is a new role. The team has doubled in size over the past year.

Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your responsibilities:

• Transfer calls to the right department with a warm handoff.
• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.
• Process returns, exchanges, refunds and address changes.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.

Skills and experience:

• 3+ years of customer service, retail, hospitality or call center experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.

Job Type: Full-time

Pay: $21.00 - $22.50 per hour

Expected hours: 36 - 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• No weekends
• Monday to Friday
• 8 hour shift

Experience:

• Customer Service Representative: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at The Harborside Bed & Breakfast.