Customer Service Representative

Since 1999, the platform has grown to more than 5,000 corporate customers. Thatcher Learning serves more than 10 million learners across schools, universities and businesses.

About the role

Thatcher Learning has an opening for a Customer Service Representative. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Our team is spread across 11 countries. Headquarters is in Tulsa. This is a full-time remote role. We use an employer of record in Chile, so you get a proper employment contract, not a freelance agreement. You will need at least 4 hours of overlap with US Central time.

What you'll do

Update customer records accurately. Notice repeat problems and report them to your team lead. Explain bills and payment options and take payments over the phone. Call customers back on open issues within the promised timeframe. Document every interaction in Zendesk or Salesforce Service Cloud.

What you need

3+ years of customer service, retail, hospitality or call centre experience. Typing speed of at least 35 WPM. Comfortable using multiple screens and systems at the same time. Clear speaking voice and good listening skills. High school diploma or GED. Reliable attendance. Schedule adherence is tracked. Basic computer skills (Windows, Outlook, web browsers).

Preferred

Knowledge of e-commerce order systems such as Shopify. Experience handling escalations. Zendesk, Five9 or Genesys experience. Prior billing or insurance call centre work.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Salary range: CLP 1,450,000 to CLP 1,800,000/month

Benefits

Paid sick days. Annual team retreat. Wellness allowance. Annual learning budget. Co-working space stipend. Health insurance through our employer-of-record partner. Monthly internet allowance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thatcher Learning Inc..