Customer Service Representative

About the company

Since 2009, the agency has placed crop and farm coverage across Kansas. We specialize in commercial insurance for contractors, trucking companies and restaurants. Most of the office has been here more than ten years.

The position

Looking for a Customer Service Representative who wants to stay somewhere for a while. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across the US. Day-to-day communication is in Slack and Google Meet.

Job duties

• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.
• Update customer records accurately.
• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.

About you

• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM.
• High school diploma or GED.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us

Pay: $20.00-$22.50/hr

• Referral program.
• Overtime available.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

A resume is enough to apply. Cover letters are optional.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Susquehanna Mutual Insurance Inc..