Customer Service Representative

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. SRA IT is hiring for its operations team in Columbus. Full-time and part-time shifts available. You can work from home anywhere in the US. We have no office requirement. Day-to-day communication is in Slack and Google Meet.

What you'll do

• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Process returns, exchanges, refunds and address changes

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM

Job Type: Contract

Pay: $21.00-$23.00 per hour

Expected hours: 20 - 29 per week

Benefits:

• Overtime pay

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer Service Representative: 2 years (Preferred)

Work Location: Remote

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SRA IT LLC.