Customer Service Representative

We support about 60 local businesses, most within 30 minutes of the office. Clients have the owner's cell number, and the owner still takes the occasional Saturday call.

Shalepost is hiring for its Member Services team in Philadelphia. Full-time and part-time shifts available. Remote, with occasional travel to Philadelphia (a few times a year).

Duties:

Document every interaction in Zendesk or Salesforce Service Cloud. Call customers back on open issues within the promised timeframe. Answer inbound calls, live chats and emails from a queue. Update customer records accurately. Transfer calls to the right department with a warm handoff. Escalate complaints that need a supervisor or another department.

Required qualifications:

For remote roles: quiet workspace and wired internet at 25 Mbps or faster. High school diploma or GED. Typing speed of at least 35 WPM. Comfortable using multiple screens and systems at the same time.

Job Type: Full-time

Pay: $21.50-$23.50/hr

Expected hours: 36 - 40 per week

Benefits:

• Employee discount
• Vision insurance
• Weekly pay
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Customer Service Representative: 2 years (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Shalepost.