Customer Service Representative

About the job

Clients are mostly local families, and some bring their third or fourth pet to us. The person in this role is relocating, so we are hiring a replacement. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a fully remote position open to candidates anywhere in the US.

Explain bills and payment options and take payments over the phone.
Escalate complaints that need a supervisor or another department.
Look up orders, accounts and shipping status in the CRM and order system.
Document every interaction in Zendesk or Salesforce Service Cloud.

About you

2-4 years of customer service, retail, hospitality or call center experience.
Must pass a background check.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM.

Salary range: $21.50-$25.50 an hour

We offer health insurance, 401(k) with company match and paid sick leave.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Schneider Veterinary Services.